Helpdesk Support And Services
When you need help with your phone systems you want to talk to experts that can quickly diagnose the problem and most importantly, fix it promptly. At SEQ Communications Solutions, telecommunications is our business and we have built up over 30 years of experience in the business telephone system industry which enables us to quickly fix any issues you may be facing with regards to your business phone systems.
We have dedicated helpdesk support staff ready to answer any questions you may have. From mobile phone packages to business telephone system installation, call us or email now to get the best in telecommunications advice throughout Australia.
Call us now on 1300 300 397 and see how we can help your business
Whether your are a small office and need 2 handsets and 2 lines or a large corporation with PBX and other call features, we can help.
We understand that keeping your IT infrastructure up and running is of major importance to you and your business.
Feedback from our customers has shown that 50% of business’s are unhappy with the IT support they receive and that their IT set up does not meet their expectations.
We understand that when installing, maintaining or upgrading your phone infrastructure you need two things, firstly, to minimize downtime and secondly, to have a phone system installation that is functional, long lasting and reliable.
When you need help with your phone systems you want to talk to experts that can quickly diagnose the problem and most importantly, fix it promptly.
The internet is about to get a whole lot faster. Australia’s new national broadband network is rolling out across the country
If we lost the Network, thousands of people would not be working as efficiently as possible. Downtime for systems which were originally down more than three hours a week, are now limited to just two minutes.
Moving from 98% to up to 99.9% availability, uptime issues have gone away from our operational agenda,” says Thompson.
Near continuous availability has eliminated planned and unplanned downtime, resulting in greater productivity for Regis.
We find Vocus are responsive and quick to react when we do have anything go wrong. For example, a while ago we had a bushfire burn through a fibre cable, and everything went down at one of our locations. They had it up and running again within eight hours.
I am quick to complain when something goes wrong, but am also quick to say thanks when something good goes our way.
The tech that was onsite yesterday was just so helpful and not only sorted the few things we had/needed changed, but also fixed the line that was causing trouble in Proshop and identified that the problem had actually been caused by previous technician and was never going to be able to be fixed without someone caring enough to look properly.
If this is the level of service and caring we are going to receive from this tech then THANK YOU, it has completely restored my faith in phone technicians. Not only did he know his stuff, I was able to leave when I needed to and leave him here doing his thing as he made sure we discussed what we needed and wanted done as soon as he arrived.
I have every confidence in him and ask you pass on my thanks. “
Andrew quickly identified the needs of Austcover and was able to carefully match these needs with SEQ Communications product profile